Terms & Conditions

 

• We cannot accept responsibility for consequential damages or loss of any kind resulting from the sale, installation, or delivery of our wrap products.

 

• Any verbal order will be accepted, but in the absence of any supportive documentation, TBD Vehicle Wraps will not be responsible for any verbal mistakes. Everything must be in writing.

 

• All work undertaken is under the condition that a complete, high-resolution file is supplied, complete with a color proof, Pantone references and purchase order with the exact specification. Where artwork is supplied by the client, it is the responsibility of the client to ensure the artwork is in a “print ready” format. It is the responsibility of the client’s designer to check the dimensions and layout of the actual vehicle(s).

 

• Proofs are created on a flat surface and viewed at a relatively tiny size on computer screens and 8 inch printed paper. In cases of curves, handles, deep grooves, rubber moldings/trim, on-the-spot adjustments may be made by the installer to assure maximum readability or alignment. In many cases there are slight differences between the printed flat paper proof and the 3-dimensional curved vehicle wrap.

 

• Where TBD Vehicle Wraps provides the artwork, it is essential the client fully checks the final proof with the actual vehicle to check for any variations (i.e. style of lights, positioning of number plates and other major (number of doors, etc.) or minor variations.

 

• The accuracy of the templates provided has a margin of error of a few inches. It is recommended that designers design vehicle wraps with this in mind, avoiding the extreme edges of the wrap with vital information. Measurement of the vehicle is always recommended. See our artwork guide for more detailed advice and information.

 

• It is the responsibility of the client to provide or purchase quality, high resolution pictures for large format printing. TBD Vehicle Wraps will not be held responsible for low resolution images provided by the client for printing.

 

• It is not reasonable to expect an inkjet printed vinyl wrap to cover and look exactly like paint or in all the same places look exactly the same. A piece of vinyl has limits and can only stretch so much before it changes color. In many cases, a relief cut has to be made into the vinyl that will reveal a small amount of the original vehicles paint color under the vinyl. In some cases a patch needs to be installed to conceal the vehicle’s original color. It is the only option. Areas under door handles, mirrors, behind gas caps, and inside door frames will not be wrapped. If we wrap extreme curved surfaces such as mirrors and bumpers they may reveal the original paint color at the tight edges of the wrap. It has more to do with material limitations and not install quality.

 

• Some vehicles have body indents (i.e. Hummers) and since we cannot stretch the vinyl more than ¼”, we are forced to cut the vinyl and cover only the areas that are viewed from a straight-on view of the vehicle. Areas around door handles, mirrors, door locks, wiper motors, antenna, roof racks, etc. are very difficult to make look perfect, and it is very common to cut the vinyl around these areas and piece in the extra vinyl to cover the extra body areas that the vinyl could not cover.

 

• Due to the fact that a two dimensional print is being applied to a three dimensional vehicle and due to the minor variances in the accuracy of the templates. The positioning of a vehicle wrap can vary from the proof by several inches throughout the entire length of a vehicle wrap. This is normal and wraps need to be designed with this in mind.

 

• You can expect that the vinyl could have small wrinkles and bubbles and minor imperfections. You need to understand that this is not paint. If you expect a perfect vehicle graphic that is flawless, then an airbrush paint job is the best way to proceed.

 

• When TBD Vehicle Wraps receives original logos or Art we will not modify the color or design, because it may cause unacceptable errors. TBD Vehicle Wraps will not be held responsible for any design layouts provided by the client. All original art must come to TBD Vehicle Wraps ready to print. There will be a design fee for any changes made to client supplied art or layout. Design fee is $75.00 per hour.

 

• A compound curve is a part of the vehicle that has two surfaces going in two different directions, all compound curves require us to stretch the vinyl or piece in the vinyl to cover these areas. This can sometimes cause problems with the graphics. To prevent these problems, it is best to use a generic graphic background in these areas.

 

• Wraps are self-adhesive vinyl that will only adhere well to catalyzed vehicle paint and glass. Poor surface paint or clear coats will not allow the vinyl adhesive to stick properly and the adhesive may fail. It is the responsibility of the vehicle owner to bring in a vehicle that is ready to be wrapped. Extreme curves and deep pockets may exceed the limits of how far the material can stretch. Again this is not paint it is a special pressure sensitive vinyl material. Vehicles are not at exact right angle curves. They maintain lines that are not 100% parallel to the ground. Due to this fact the graphics that are 2D printed graphics they will not be at the exact same angle of the vehicle lines once the wrap is installed onto the 3D vehicle surface.

 

• Due to the limitations and the sensitivity of the various substrates, it is impossible to reproduce all colors accurately. Therefore, in the absence of a representative from your company to select the appropriate color sample, reproduction will be at our discretion.

 

• All quotations are valid for 30 days.

 

• Payment terms: 50% deposit with the order confirmation, prior to printing, with the balance to be paid prior to collection or delivery of the vehicle.

 

• Once the work is performed and client takes possession of the vehicle, the client must pay TBD Vehicle Wraps the balance due for the vehicle wrap.

 

• Any invoice not paid within 15 days of wrap completion are subject to a 1.5% fee per month, or part of month will be added to the original invoice.

 

• Vehicles must be delivered to our location clean and free from grease and oil, and free from existing graphics. A cleaning charge of $80.00 may be applied if the vehicles are not in a satisfactory clean condition.

 

• We cannot be responsible for damage to paintwork when the vinyl is removed, and would not advise application on a re-sprayed surface, or poor quality/rusted paintwork. Also we do not advise using non-removable vinyl on a vehicles surface. Please note, our experience shows that removal of vinyl designed for vehicle wraps, from good quality, factory original paintwork, will not damage the paintwork. However, it is the duty and responsibility of the owner of the vehicles to ensure suitability of the existing surface before it is wrapped.

 

• In the event that TBD Vehicle Wraps is asked to remove pre-installed vinyl, installed by a company other than TBD Vehicle Wraps, TBD Vehicle Wraps will make every effort to remove the existing vinyl, but will not be held responsible for any damage they may occur to the surface of the painted vehicle after removal. This is due to the fact that not all preinstalled vinyls are designed to be removed. In many cases pre existing vinyl are non-removable. If this is the case, TBD Vehicle Wraps will wrap over the existing vinyl with vinyl designed for vehicle graphics.

 

• When we wrap over existing vinyl strips or letters, the new wrap is so thin on top that there will be evidence that there is old vinyl underneath the new vinyl.

 

• It is standard procedure in our industry to wrap over existing graphics when it can not be removed using conventional methods. TBD Vehicle Wraps will not be held responsible in anyway if the client is not happy because the existing graphics were not able to be removed using conventional methods of removal.

 

• TBD Vehicle Wraps does NOT engage in unconventional methods of vinyl graphics removal because it may damage the surface of the clients vehicle. Unconventional methods include, cutting or scraping of the vehicle surface or the use of harsh chemicals that may damage the vehicles painted surface.

 

• TBD Vehicle Wraps only uses vinyl adhesives that are designed for vehicle wraps. The vinyl adhesive that TBD Vehicle Wraps uses is designed to be removable when the time comes to remove the graphics. the removal process will not damage the surface of the vehicle because we only use materials designed for vehicle application.

 

• If we are installing at the client’s nominated location, suitable conditions must exist. Vehicles need to be indoors, in a clean, dust free temperature controlled environment, with a power supply, large tables and good quality lighting. With a minimum of 5 feet working space around the entire vehicle. If in the opinion of the senior installer on site, conditions are not suitable for the a high quality install of the wrap / graphics the vehicle will be required to go to one of our nominated install location.

 

• All signs remain the property of TBD Vehicle Wraps until paid for in full.

 

• Pending payment for goods supplied, the customer holds the goods as the property of TBD Vehicle Wraps, and the goods must be kept identified as belonging to TBD Vehicle Wraps .

 

• If the client has a concern with the job, Client must contact TBD Vehicle Wraps IN WRITING before proceeding with any charge backs or credit returns. TBD Vehicle Wraps will be given 30 days opportunity to correct and resolve any disputes prior to any legal action or credit returns.

 

• In the event that the customer fails to make payment, the customer irrevocably authorizes TBD Vehicle Wraps to remove the graphics supplied.

 

• In no circumstances whatsoever shall TBD Vehicle Wraps be liable to the buyer, arising out of the supply of goods, exceed the invoice value of those goods.

 

• In the case where a third party design firm is involved on behalf of the client, TBD Vehicle Wraps will consult and advise the third party design firm as part of the TBD Vehicle Wraps work order agreement, free of charge as long as TBD Vehicle Wraps performs the printing and installation. The client will be responsible for all TBD Vehicle Wraps consultation fees, if the client decides to take the project else ware for printing and installation.

 

• It is the clients responsibility read our FAQ frequently asked questions document prior to contracting TBD Vehicle Wraps to perform any vehicle wraps.

 

• The client will be responsible for the payment all work and designs performed by TBD Vehicle Wraps on behalf of the client.

 

• TBD Vehicle Wraps will not accept responsibility for the inaccuracies in orders telephoned or faxed by the customer.

 

• TBD Vehicle Wraps can not be held responsible for any damage caused through the workmanship or application of the vinyl products.